Privacy Policy

This Privacy Policy outlines how Resilient Mind Growth (ABN 26 461 705 077) collects, uses, stores, and protects your personal information in accordance with the Australian Privacy Principles and the Privacy Act 1988 (Cth).

We collect personal information to provide counselling services tailored to your needs. Due to our duty of care, complete anonymity is not possible; however, clients may request to use a pseudonym where practical.

Types of Information We Collect:

• Personal Information – Name, address, phone number, email address, and date of birth.
• Sensitive Information – Racial or ethnic origins, political or religious beliefs, sexual orientation, health or genetic information, family court orders, or criminal records (only where relevant to counselling services).
• Financial Information – Payment details provided through our website (processed via Stripe).

Your information may be collected through:

• Verbal communication during sessions.
• Written communication via email, SMS, or letters.
• Online booking systems and intake forms.
• Third-party sources with your consent.

Your information is recorded only as necessary for assessment, prognosis, and feedback.

We take data security seriously and implement industry-standard measures to protect your information from misuse or loss.

Storage Methods:

• Physical Records – Stored securely onsite at Resilient Mind Growth offices.
• Digital Records – Stored electronically via Halaxy, a leading Australian practice management platform with 256-bit bank-grade encryption and secure Australian-based data centres.
• Financial Transactions – Processed securely via Stripe, which complies with international security standards.

While we ensure third-party providers like Halaxy and Stripe adhere to strict security measures, we cannot guarantee the policies of external websites linked from our platform.

We do not share your personal information with third parties without your consent, except when required by law. Further information is available within our informed consent form. We do not transfer personal data outside of Australia unless necessary and legally compliant.

You have the right to access or update your personal information at any time. Requests should be made in writing, and we may charge a fee for processing access requests where permitted by law.

If you believe the information we hold about you is incorrect, we will update it upon verification.

If you believe your personal information has been mishandled, you can contact us via email:

📧 hello@resilientmindgrowth.com
We will investigate your complaint and aim to respond within 30 days. If you are unsatisfied with our resolution, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC). Visit the OAIC website for further details.

This Privacy Policy forms part of your agreement with Resilient Mind Growth. We may update it occasionally. By continuing to use our website and services, you agree to any changes. If you do not accept the revised policy, you may discontinue services with us.

For any further privacy-related inquiries, please contact us.

Resilient Mind Growth
📧 hello@resilientmindgrowth.com
🌐 www.resilientmindgrowth.com